Overview: Above the Rest presents customer service "secrets" which will help your staff consistently exceed customer expectations and help them take the leap from providing good service to providing GREAT service. The program acknowledges and builds upon the skills they already possess, focusing on both verbal and non-verbal communication skills and on turning every negative situation into a memorable positive one!

Training Materials: Spiral-bound workshop guide and reference manual for each participant.

Methodology: Interactive, using a variety of visual aids and training tools, including small group discussions, video illustrations of key points, role-playing, small group brainstorming and skill-building exercises.