This interactive program is designed to help create a harmonious work environment by focusing on improving internal relationships within the workplace, which will lead to increased productivity, job satisfaction and ultimately, better service for the external customer. It will be beneficial to any level of employee.

• To understand who our internal customers are, what their expectations are, and why each relationship is so important to us.
• To discover where we are on the "Synergistic Relationship Triangle" and what it will take to move up the triangle toward a better work environment.
• To learn what makes a good team and when a team is most useful.
• To enhance the interpersonal skills necessary to be a valuable co-worker.

• Who Are My Internal Customers

-   Define Internal Customer, Internal Partner, Internal Competitor
-   Real Time Workplace Scenarios - How Can We Improve?

• Where Are We On the Synergistic Relationship Triangle?
• What Makes A Great Team?

-   Forming, Storming, Norming, Performing Stages
-   What's Your Team Vision?
-   Idea Generation In a Team - The Brainstorming Process
-   What Roles Do I Play On My Team?

• How Can I Become A Great Team Member

-   Getting To Know You
-   Listening - Without Our Own Answers Running
-   The Power Of The Compliment
-   Conflict Resolution
-   Giving Good Feedback

• Team Exercise / Discussion of Current Workplace Issues
• Wrap-up

-   Action Plan For Transferring Newly Learned Skills