MOTIV-8 Your Team to Great Service - Eight steps for managers to motivate their front-line employees to great service every time.

If Ya Wanna Great Team, Ya Gotta Be A Great Coach - For anyone who manages people, learn the keys to developing your employees and boosting their performance along with your own results through performance coaching.

World Bridge - An entertaining, interactive session which raises awareness of cultural challenges when doing business with international clients and builds strategies and communication skills necessary to succeed in the global marketplace.

Managing With Cultural Savvy - Understand differences in values, work behaviors and expectations when managing and supervising employees from other cultures, and receive tips on communicating, motivating, and managing these important employees.

The Internal Customer: Hey, We're All On The Same Team Here! - Focuses on improving important internal relationships within the workplace, which will lead to increased productivity, job satisfaction and, ultimately, better service for the external customer.

From Rock to Rap: Merging Generations in the Workplace - Designed to help employees better understand the varying behaviors between the generations at work and to share strategies to work cohesively together even when work styles, values, and attitudes are different.

Positive People Savvy - It's all about relationships, so discover the secrets to success in business and personal relationships through growing your " people" skills.

The Secrets of Building a Service Culture in Your Community - Tips on developing a full welcome program with examples from destinations that have successfully implemented key elements of hospitality in their communities.

International Marketing: Right Place at the Right Time? - We cover the basics involved in successful international tourism marketing with some thought-provoking questions of whether it is right for you.

**STAR** Power - This program shares customer service "secrets" and communication skills that take us to a new level - STAR service.

TOP! Telephone Skills To Increase Your Bottom Line - A fun way to increase the ability of your staff to satisfy customers on the phone while becoming better representatives of your company, and to share the telephone selling techniques which lead directly to a better bottom line.