Rahe Hospitality Services currently offers several standard programs to choose from. Additionally, we often work with companies and destinations to develop customized training programs which fit their exact needs.

World Bridge - An entertaining, interactive training program which raises awareness of cross-cultural challenges which may arise with international clients, suggests workable strategies for these challenges and builds communication skills necessary to avoid the cultural faux pas which could mean the end to lucrative international business. (This program may also be purchased to utilize within a company's existing training program.)

Managing With Cultural Savvy - A program customized to help with work environment issues which surface when managing and supervising employees from other cultures, looking at key values in the cultures we work with so that we better understand behaviors different from our own and have success in communicating, motivating, and managing these important employees.

Above the Rest - This program presents customer service "secrets" which will help your staff consistently exceed customers' expectations, and help them take the leap from providing good service to providing GREAT service. It builds upon the skills they already possess, focusing on both verbal and non-verbal communication skills and on turning every negative situation into a memorable positive one!  (Manager's version available - see Motiv-8 Your Team to Great Service below)

Motiv-8 Your Team to Great Service - Eight steps for managers to motivate their front-line employees to give great service everyday.  It also helps build teamwork and rapport so that everyone has fun in the process.

TOP! Telephone Skills To Increase Your Bottom Line - A fun way to increase the ability of your staff to satisfy customers on the phone while becoming better representatives of your company, and to share the telephone selling techniques which lead directly to a better bottom line.

Servicio EXCELENTE! - A customer service program presented in Spanish for those employees who learn easier in their native tongue. This program helps employees gain confidence in interacting with guests or co-workers while learning important service skills.

From Rock to Rap: Merging Generations in the Workplace - Helping employees better understand the varying behavior between the generations at work and develop strategies to work cohesively even though work styles, values, and attitudes may be different.