This program gives an overview of what it means to build a service culture in your community or in your company, and how doing so will impact your bottom line. It gives some important keys for decision-makers and managers to consider when they desire to lead their teams to greater service. The program also gives tips on developing a full welcome program with examples from destinations that have implemented successful hospitality programs in their communities.

• The role of managers in attaining great service levels
• Establishing your service vision
• Communicating your service vision so it has impact
• Getting employees committed to your service vision
• Making sure guest service training transfers to the workplace
• Measuring and Rewarding great service

• Training programs- How to design, fund and implement
• Incentive programs
• Welcome signage
• Transportation / Taxi issues
• Ambassador programs

Methodology: Interactive style with participants sharing what they find useful in their organizations for providing better service. Many examples are shown of successful hospitality programs.

• Destination marketing organizations
• Managers of any type of hospitality business
• Visitor Information Center Managers
• State tourism organizations