Overview: World Bridge is an interactive cross-cultural training program which will help you avoid the cultural faux pas that could mean the end to lucrative international business. World Bridge is designed to raise awareness of cross-cultural challenges which may arise with international clients and builds communication skills and business strategies necessary for smooth interaction with our important partners from around the world. The program benefits anyone who does business internationally or hosts international guests.

• Correct Use of Names / Greetings
• Business Styles / Negotiations / Decision-making
• Body Language / Gestures
• Tips For Communicating Verbally With Limited English Speakers
• The Role Stereotypes Play In Our Interactions
• Time Issues / Punctuality
• Business Card Etiquette
• Socializing and Dining Etiquette / Dining Hours / Handling Food And Utensils
• Smoking / Drinking Customs / Toasting
• Tipping / Money
• Giving Effective Directions
• Handling Safety Issues
• Understanding Family Structures
• Gift-Giving / Hospitality
• Appropriate Conversational Topics and Taboos
• Importance of Silence / Differences in Conversational Styles
• Country-Specific Customs and Etiquette On Major International Cultures
• Special Service Considerations for International Guests
• Metric System / International Signage

Training Materials: A 40-page manual packed with reference material and tips for working successfully with international clients. Includes two-page summaries of business and social customs of nine major cultures.

Methodology: Very interactive, building on the experiences of the participants. Humorous video scenarios illustrate key cultural issues and serve as catalysts for discussion. Various exercises reinforce newly learned skills and group discussions allow participants to share strategies.